Refund Policy

Last updated: 6 November 2026

14-day money-back guarantee

If you are not satisfied with a purchase, you may request a full refund within 14 days of the transaction date. You do not need to give a reason.

How to request a refund

All orders are processed and billed by Paddle.com Market Ltd., which acts as our Merchant of Record. Refund requests are handled by Paddle on our behalf.

1. Go to https://paddle.net and enter the email address you used at checkout, or find the Paddle receipt in your inbox and click "View order".
2. Select the order and choose Request a refund, or email paddle.net support quoting your order number.
3. Refunds are returned to the original payment method. Card refunds typically appear within 5–10 business days, depending on your bank.

You may also contact us at [email protected] and we will help you raise the request with Paddle.

Subscriptions

• You may cancel a subscription at any time from the subscription management link in your Paddle receipt or by contacting Paddle support.
• Cancellation stops future renewals. Access continues until the end of the period already paid.
• A renewal charge may be refunded within 14 days of that charge if the subscription has not been materially used in the new period.

What is not refundable

• Requests made more than 14 days after the transaction date.
• Charges already refunded or disputed through your bank (chargebacks).
• Accounts terminated for breach of our Terms of Service (for example, reselling the Service itself, or attempting to extract the calculation engine).

Failed or duplicate charges

If you were charged twice, or charged after cancelling, contact us with the order numbers. We will arrange a full refund of the erroneous charge.

Statutory rights

Nothing in this policy limits rights you have under mandatory consumer law in your country of residence, including the EU/UK 14-day right of withdrawal for digital content (which may be waived once delivery has begun with your express consent at checkout).

Contact

Hangzhou Baoxian Supply Chain Management Co., Ltd. Room 3008, Building 1, No. 289 Desheng Road, Gongshu District, Hangzhou, Zhejiang, China Email: [email protected]